"We will try to answer your request as soon as possible. Generally, we will send an answer within 48 hours of reception (weekends and holidays excluded). Our hours of operation are Monday-Friday 9.00-17.00 CET." The date of the message is 30th November 2004- the date I origionally wrote asking for a new pen.
This is the response I received today. Are they trying to annoy or are they just incompetant?
18°C:strong winds from the west
The BBC are admitting that it is windy again, they have pretended there is no wind for the last two weeks on the TV. Just because they have flashy new graphics on their forcasts, they think they can leave out half the information.
Micycle 
ha im backgood job! ur paintings r intereting :)especially the painting of 27/5hehekeep up ur work!today is a cloudy day in peking n without windi enjoy the weather like this !haha :D people say that u’d better talk about the weather when u withe an englishman , cause they r really serious. haha ….LOL is that true?!well….see u(n ur painting) latter!have a nice day! amelie
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